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Senior Support Analyst - Salary £30k + Car Allowance + Benefits

STRICTLY NO RECRUITMENT AGENCIES

We are a leading, fast growing, North West based IT Support and Hosted Services Company and are passionate about delivering the very best support and services to our clients.

This role is for an experienced Senior Support Analyst. The successful candidate will be part of a team supporting our diverse client base in a predominantly Microsoft environment.  You will undertake client site project work and provide office based support to offsite users.  Additional responsibilities will include mentoring junior staff.

Experience will be considered equally as important as qualifications and any of the following will be beneficial if backed up by the relevant experience:

  • MCSE, MCP, CCNA, CCNP, ITIL

Detailed knowledge of some of the following is desirable:

DESKTOP 

Microsoft Office XP, Microsoft Office 2003, Microsoft Office 2007. MS Windows 2000/XP/Vista/7, Desktop and Laptop hardware, Microsoft Visual Basic and Visual Studio,Windows Scripting (VB Script and cmd/basic based).

SERVER

MS Windows 2003/2008 OS's. MS Exchange 2003/2007, Active Directory, DNS, DHCP, DFS, Microsoft Exchange 2003, Microsoft Exchange 2007, Microsoft SQL 2000-2005, Terminal Services, Remote Web Workplace, VPN connectivity, Security and penetration testing, Web server functionality (IIS & Apache), Double Take, Disaster Recovery solutions, Virtualisation technologies such as VMWare workstation and ESXi, Microsoft Virtual Server and Virtual PC, Symantec Backup Exec, Sophos Anti Virus, Symantec Anti Virus, McAfee Anti Virus (and EPO), Server hardware, RAID, SAN, iSCSI.

You should have:

  • a ‘can-do' attitude
  • excellent communication skills, both verbal and written
  • first-class diagnostic and problem solving skills
  • enviable customer service skills with a positive telephone manner
  • a desire to develop your skillset in a growing business

We offer an interesting and varied working environment with exposure to new technologies and you will be located in a World Class Tech Facility.  In addition to salary and benefits we are committed to the continual training and development of our staff. 

You must

  • be a car owner with a full clean licence and live within a commutable distance of Junction 11 on the M56
  • be able to work on an on-call rota

 

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