IP TELEPHONY
IP Telephony or VoIP enables voice to be transferred over a network using IP. Telephony services are therefore converged onto a single data network, creating network efficiencies and delivering information in a more efficient and flexible way to its destination.
We have partnered with market leading supplier Mitel, to:
- provide robust call control, extensive features and support a wide range of innovative desktop devices and applications for all business sizes
- enable your staff to be readily accessible to clients and colleagues and work as part of a team while remaining at a location of personal choice. This enhances profitability through cost reduction and by increasing staff productivity
- help your organisation gain a competitive edge with mobility, collaboration and business continuity solutions that enhance client services, streamline business processes and lower the total cost of ownership. And we can do all this with flexible deployment options and a clear migration path
Enables reliable Communications
IP telephony provides a way for you to extend consistent communication services to all your employees, whether they are in the HQ location, at branch offices, are working remotely or are mobile. We can support IP-to-IP gateways for easy and cost-effective connectivity between independent voice-over-IP (VoIP) networks and analog phone gateways using your existing phone equipment.
Migration to IP Telephony
Converge-IT can help make the transition to IP Telephony as easy and painless as possible with our choice of migration solutions. Rather than simply ripping out the old phone system and installing a new IP Telephony platform, many companies are opting to migrate to IP via a staged approach. There are many options when it comes to migration, for more information contact us now.
Our proposition focuses on 5 themes to improve communication within your organisation.
Staff Productivity
- Sharing information in a disparate organisation
- Mobility (including billing mobility)
- Productivity
- Training
- Time Zones (where appropriate)
Cost Control
- Creating more billable time
- Cost reduction
- Environmental considerations
Client Responsiveness
- Increasing brand loyalty
- Personalisation
- Enhancing client service
Business Continuity
- Reducing operational risks
- Including voice continuity as part of business continuity programmes
Accessing Client Data
- Accessing client records
- Accessing multiple databases
- Integrating CRM packages
All of our IP Telephony packages are fully managed and supported via our IT Support service.

