IT SUPPORT SERVICES
We offer a flexible approach to IT Support in Manchester and throughout the UK. Every organisation has specific needs, which is why our support services are tailored to meet your exact requirements.
Why not compare prices against your current supplier?
Check out our IT Support Calculator for an instant quotation.
Or simply pick which IT Support Service suits your organisation best:
- What: Unlimited IT Support for hardware and software, including a comprehensive SLA
- Terms: Monthly/Quarterly fee (3 month no contract trial)
- Benefits: Full network management
- What: Our most comprehensive IT support package, all inclusive, extended cover, enhanced priority SLA
- Terms: Monthly/Quarterly fee (3 month no contract trial)
- Benefits: The "all inclusive" solution to let you concentrate on running your business
- What: A bank of engineering hours to use when you need it, including a high level SLA
- Terms: Buy a bank of time - start from as little as 25 hours
- Benefits: Flexibility - use engineering or support hours when you need them
One Point of Contact
We made the decision early on to act as a central point for all network issues. Small businesses in particular do not have the knowledge or time to deal with hosting, broadband, software providers etc., and it is all too easy for the blame culture to develop. Therefore we act as a central contact point and will speak to your other hardware, communication and software providers on your behalf.
This means that problems are resolved quickly and your staff can continue to do what they do best without wasted time and energy.
Pro-Active Network Monitoring 24/7
Our network monitoring tool is designed to identify issues early on before they have an impact on your network. Experience tells us that identifying an issue, e.g. hard disc space nearing capacity, and resolving the issue before your server goes down can mitigate against costly or disastrous events.
If your IT network fails, how much will it cost in lost revenue? If you lose critical data, will your business survive? Our monitoring tool helps keep your IT network operational, your staff productive and your sensitive data secure by pro-actively monitoring your network 24/7.
Remote Management and On-site response
We always tell our new clients that if their network is specified and configured correctly to begin with then at least 95% of issues can be resolved quickly and efficiently by our engineers via remote access tools. This means your staff stay productive and your network is secure. Our engineers can either log on to the server or the user workstation in order to correctly diagnose and resolve problems.
We also provide an onsite service. This can either be scheduled as part of the overall contract or in response to an emergency, should one arise. Our on site response adheres to a strict Service Level for all of our IT support services.
Used in conjunction with our 24/7 monitoring tool and our pro-active network management processes, it creates a highly effective outsourced support service.
Guaranteed Response Times
We provide a Service Level Agreement (SLA) for all of our IT support service options. This means that all of our clients receive guaranteed remote and on site response times. Our SLA's provide you with the peace of mind that your network issues are being dealt with in a timely fashion and that should the need arise, we will dispatch an engineer to your business location within pre-agreed timeframes.
Fixed Price or Pay as you Go Service
Managing expenditure is now more important than ever which is why our IT support service provides your organisation with the solution that works best for you. You can chose from either a fixed annual cost or our Support Bank option, which means you can purchase banks of hours when you need them. No matter which option you chose you are always in control of the costs.
Service Level Agreement
We provide a strict SLA for all of our IT Support services for both remote management and on-site response. Support calls are dealt with and resolved efficiently via our ticketing system which logs a response to you every time an issue is raised and we do not close the call until you are happy with the result. WE resolve 95% of issues remotely.
Competitive Pricing
The current economic climate is making businesses look to ways to reduce expenditure, and ensure their survival as the tougher times set in. We recognise that SME's are looking at keeping costs down and we are happy to work with you to tailor a solution which fits your business and which helps reduce your overall IT expenditure.
Microsoft Certified Engineers
Our engineers are certified microsoft specialists and bring that expertise and knowledge to bear when managing your network. We employ best practice as outlined by Microsoft in order to pro-actively manage your network efficiently and effectively.
Unlimited Helpdesk Support
Our CS and CS+ Support services provide an unlimited Helpdesk resource. We do not charge for usage therefore the support desk is available to your business as often as you need it.
Depending on your needs we will provide either a complete outsourced IT department service or an external IT resource to compliment your in house team.
Our IT Support Service includes:
- Comprehensive Service Level Agreements
- Regular performance reports
- Unlimited telephone and email helpdesk support
- Fast onsite engineering support
Click here or call us now on 0845 872 4400 to find out more.
We provide an IT Support Service throughout the UK including Manchester, Liverpool, Chester, Birmingham, London, Bolton, Blackburn, Leeds, Sheffield, Lancashire, Cheshire, Merseyside, the North West, the North East, North Wales, North Yorkshire, West Yorkshire and South Yorkshire.
