IT SUPPORT SERVICES

We offer a flexible approach to IT Support Services for small and mid-sized organisations throughout the UK. Every organisation has specific needs, which is why our IT Support Services are tailored to meet your exact requirements.

Simply pick which IT Support Service suits your organisation best:

Converge Support (CS)  

• What: Unlimited IT Support for hardware and software:
  • unlimited helpdesk and email support
  • including a comprehensive SLA
  • 24x7 proactive network monitoring
  • onsite response
• Terms: Monthly/Quarterly fee (3 month no contract trial)
• Benefits: Full network management

Converge Support+ (CS+)  

• What: Our most comprehensive IT support package:
  • unlimited onsite IT Support
  • pre-emptive maintenance visits
  • extended cover
  • 24x7 proactive network monitoring
• Terms: Monthly/Quarterly fee (3 month no contract trial)
• Benefits: The "all inclusive" solution to let you concentrate on running your business

Converge Support Bank 

• What: A bank of engineering hours to use when you need it:
  • use for IT support and other engineering services
  • including a high level SLA
  • 24x7 proactive network monitoring
  • Helps with budgeting and holiday cover
• Terms: Buy a bank of time - start from as little as 25 hours
• Benefits: Flexibility - use engineering or support hours when you need them

 Pay-As-You-Go

• What: The flexible option, IT Support when you need it:
  • Access to our IT Support Centre by phone or email
  • Onsite engineering support
  • Only pay for what you use when you use it
  • Ideal for small or start up companies
• Terms: No contract simply pay-as-you-go
• Benefits: Access to a specialist IT Support team when you need it

Why not compare prices against your current supplier?

Check out our IT Support Calculator for an instant quotation.

 

247 SMS - Pro-Active Network Monitoring 24x7

Our network monitoring tool is designed to identify issues early on before they have an impact on your network. Experience tells us that identifying an issue, e.g. hard disc space nearing capacity, and resolving the issue before your server goes down can mitigate against costly or disastrous events.

If your IT network fails, how much will it cost in lost revenue? If you lose critical data, will your business survive? Our monitoring tool helps keep your IT network operational, your staff productive and your sensitive data secure by pro-actively monitoring your network 24/7.

One Point of Contact

We made the decision early on to act as a central point for all network issues. Small businesses in particular do not have the knowledge or time to deal with hosting, broadband, software providers etc., and it is all too easy for the blame culture to develop. Therefore we act as a central contact point and will speak to your other hardware, communication and software providers on your behalf.

This means that problems are resolved quickly and your staff can continue to do what they do best without wasted time and energy.

Remote Management and On-site response

We always tell our new clients that if their network is specified and configured correctly to begin with then at least 95% of issues can be resolved quickly and efficiently by our engineers via remote access tools. This means your staff stay productive and your network is secure. Our engineers can either log on to the server or the user workstation in order to correctly diagnose and resolve problems.

We also provide an onsite service. This can either be scheduled as part of the overall contract or in response to an emergency, should one arise. Our on site response adheres to a strict Service Level for all of our IT support services.

Used in conjunction with our 24/7 monitoring tool and our pro-active network management processes, it creates a highly effective outsourced support service.

Guaranteed Response Times

We provide a Service Level Agreement (SLA) for all of our IT support service options. This means that all of our clients receive guaranteed remote and on site response times. Our SLA's provide you with the peace of mind that your network issues are being dealt with in a timely fashion and that should the need arise, we will dispatch an engineer to your business location within pre-agreed timeframes.

Fixed Price or Pay as you Go Service

Managing expenditure is now more important than ever which is why our IT support service provides your organisation with the solution that works best for you. You can chose from either a fixed annual cost or our Support Bank option, which means you can purchase banks of hours when you need them. No matter which option you chose you are always in control of the costs.

Service Level Agreement

We provide a strict SLA for all of our IT Support services for both remote management and on-site response. Support calls are dealt with and resolved efficiently via our ticketing system which logs a response to you every time an issue is raised and we do not close the call until you are happy with the result. WE resolve 95% of issues remotely.

Competitive Pricing

The current economic climate is making businesses look to ways to reduce expenditure, and ensure their survival as the tougher times set in. We recognise that SME's are looking at keeping costs down and we are happy to work with you to tailor a solution which fits your business and which helps reduce your overall IT expenditure.

Microsoft Certified Engineers

Our engineers are certified microsoft specialists and bring that expertise and knowledge to bear when managing your network. We employ best practice as outlined by Microsoft in order to pro-actively manage your network efficiently and effectively.

Unlimited Helpdesk Support

Our CS and CS+ Support services provide an unlimited Helpdesk resource. We do not charge for usage therefore the support desk is available to your business as often as you need it.

Monthly updates and scheduled on site visits

We provide monthly system updates and patch management within our CS+ service. The service also includes scheduled on site visits throughout the year by a certified engineer. All updates are applied to our test network before being applied to our client's network in order to minimise any problems which could arise.  

Unlimited Onsite Support

With our fully comprehensive CS+ service we have included all on site time in relation to problem resolutions. This helps you to more precisiely budget for IT costs over a 12 month period and beyond.

 

Depending on your needs we will provide either a complete outsourced IT department service or an external IT resource to complement your in-house team.

Our IT Support Service includes: 

• Comprehensive Service Level Agreements
• Regular performance reports
• Unlimited telephone and email helpdesk support
• Fast onsite engineering support

Click here  or call us now on 0845 872 4400 to find out more.

 

We provide an IT Support Service throughout the UK including Manchester, Liverpool, Chester, Birmingham, London, Bolton, Blackburn, Leeds, Sheffield, Lancashire, Cheshire, Merseyside, the North West, the North East, North Wales, North Yorkshire, West Yorkshire and South Yorkshire.