CONVERGE SUPPORT
As a leading Manchester IT Support Company we offer CS+ Support. This provides comprehensive and unlimited software and hardware support for a fixed annual fee. We constantly train our staff, keeping them up-to-date with changes in technology so they are able to quickly and efficiently deal with any issue or problem a system might present.
Key benefits include:
| Service Unlimited telephone helpdesk & e-mail support Unlimited remote management of server(s) Pre-emptive maintenance visits 24/7 server, backup and internet monitoring Asset management Warranty co-ordination No travel time & expenses charge Reduced rate for consultancy services Preferential Pricing for DR and Business Continuity Services Additional benefits when sourcing new hardware Reduced rate for on-site support Service level agreement (SLA) Enhanced Priority Response Service Level Agreement (SLA) Extended Cover (8.00am to 6.00pm) Unlimited on site support Unlimited remote management of workstations Myhelpdesk interactive support No associated expenses charge (eg accommodation) E-policy assistance Software rebuilds of desktop PC’s and notebooks Rebuild of servers Standby desktop & notebook hardware Support for Windows Based Mobiles and PDA's installed by CIT Incident cover for Virus & Spyware Infections Monthly Microsoft Update Reports Quarterly Performance, Support Call & Service Level Report / Review |
CS+ * * * * * * * * * * N/A N/A * * * * * * * * * * * * * * |
* = Service Included | N/A = Service Not Applicable
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